Questions,
answered.
What is ProPath?
ProPath is a propane locator app. It helps you find refill, exchange and new-tank locations near you, check store details, and see price and stock reports from other users.
Is the app available to download?
Yes. ProPath is free on the App Store for iPhone and on Google Play for Android. Download it here: App Store or Google Play.
What does it cost to use?
ProPath is free for everyone who uses it to find propane.
Where does ProPath get its locations?
From the U.S. Department of Energy’s Alternative Fuels Data Center (maintained by NREL) and Google Maps.
Are the hours and prices guaranteed?
No. Hours come from public business listings and prices come from user reports. Both can change, so call ahead when it matters.
Does ProPath guarantee the lowest price?
No. ProPath helps you look at what’s nearby and what others have reported. It doesn’t guarantee the lowest price or that a location has propane in stock.
How do price reports work?
Sign in with your email, choose the service, enter the price, and add a photo of the posted price sign. You can delete only your own reports.
I own a propane business. How do I get listed?
See List your business. A Basic Listing is $15 per month or $150 per year. A Premium Partner Listing is $79 per month or $790 per year. Prices are the same nationwide and are charged per location.
What do I get with each business plan?
A Basic Listing puts your business on ProPath with store hours verified by your owner or manager, and lists it on the ProPath website main page. A Premium Partner Listing adds top placement in the app’s search results when your location is within 25 miles of where a user searches, a “Premium Partner” badge on your listing in the app, a featured link on the ProPath website main page, a partnership decal for your storefront, and a Premium Partner number. Both plans pay a referral fee on qualifying sales that come through ProPath. It starts at 2% and will never exceed 15%, and ProPath gives 60 days of written notice before any increase. Your written agreement states the billing terms before you pay.
When does billing start, and can I cancel a business plan?
Billing starts 30 days after your agreement takes effect, which is the date ProPath countersigns it. No charge appears before then. Either party may cancel with 30 days’ written notice by email. Your listing stays live until the termination date. ProPath refunds the unused part of any fees you have paid, prorated by the day, within 14 days after the termination date, less any amounts you still owe. Fees are not refunded if ProPath ends the agreement because a business gave false information. Your signed agreement has the full terms.
What happens after I submit the business form?
The founder reviews your submission personally and sends you an agreement. You sign first; ProPath then reviews and countersigns, and the agreement takes effect on the date ProPath signs. You then get a secure Stripe link to save a payment method for monthly or yearly. No charge is made when you save it, and billing starts 30 days after the agreement takes effect. Submitting the form doesn’t bill you.
Can I suggest a missing propane location?
Yes. Use our List Your Business page to suggest a refill station, exchange location, RV-friendly stop, campground, dealer, or other propane location. Every submission is reviewed before it is added. Suggesting a location is free.
Can I claim my business listing?
Yes. Once your listing is live, you can claim it in the app and keep your details up to date.
What information does ProPath collect?
If you sign in, ProPath collects your email address to send your sign-in code. Price reports include the price details and a photo of the price sign. The app uses your location only while it is open and only with your permission, and it contains no analytics or ad tracking. ProPath never sells your information. See our Privacy Policy.
How do I report a wrong price, photo or station?
In the app, open the station and use the report option on the price, photo, or station details. ProPath reviews reports within 24 hours and removes content that breaks our rules. If you are signed in, you can also hide all reports from a specific person.
How do I delete my account?
In the app, open any station, scroll to Report a Price, and tap Delete Account. Deletion takes effect immediately and removes your sign-in email and the price reports and photos you submitted. You can also email hello@pro-path.app with the subject line “Delete My Account.”
Does ProPath work outside the United States?
Not yet. ProPath currently covers propane locations in the United States only.
What should I do if I smell propane?
Leave the area, avoid flames and sparks, and call 911 or your fire department, then your propane retailer. See our propane safety guide.
Don’t see your question? Contact us.